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Support Portal Training

Intro to Ellby Support User | Support Portal (ELB_USR_SUP_21.08)


Description
Introduction to Ellby Support | Will provide an understanding of the benefits of using the Ellby Support Portal, and detail how to access the multiple methods of support.
Content
  • Introduction
  • Why use the support portal?
  • Support channels
  • Accessing and using the support portal
  • Creating your support account
  • Authenticating and logging in
  • Accessing the knowledge base
  • Raising tickets
  • Reviewing and replying to tickets
  • Raising a support chat
  • Logging out and back in
  • Recap
  • Recap
  • Feedback Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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